Week 1 DQ 1: Developing Customer Service Attitudes and Values
Customer Service – Impact (Graded)
You have all experienced good and bad customer service. Tell us about a good experience and a bad experience. How did you react to the experience? What did these experiences tell you about the company?
Week 1 DQ 2: Developing Customer Service Attitudes and Values
Building Relationships (Graded)
Many companies have tried to build relationships with you from sending you emails to asking you to join their Twitter account. Building relationships with customers is important for business. What works for companies in building relationships? How would you go about building relationships?
Week 1 Assignment:
What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty? In what ways do they attempt to build long-term relationships with customers?
